Samsung Is Recalling 2.8 Million Top-Loading Washing Machines

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After reports indicated that 730 units exploded, with nine injuries as a result, the U.S. Consumer Product Safety Commission and Samsung, have recalled 2.8 million of Samsung’s top-loading washing machines. The announcement was made by the CPSC on “Good Morning America,” in an interview on Friday.

“We’re talking about … a very serious hazard of the top of these washing machines completely blowing off,” Elliot Kaye, the chairman of the CPSC, said.

Kaye said the tops of the affected units weren’t “secured enough based on a design failure. And the top just completely blows off.”
There are 34 models affected by the recall and they were sold from March 2011 to November 2016.

The recall affects 34 of Samsung’s top-loading models that were sold from March 2011 to November 2016.

For those who are affected, Samsung will offer a free, in-home repair to reinforce the affected washer’s top, a rebate to be applied towards the purchase of a new washing machine (of any brand), or a full refund for those who bought the machine within the past 30 days.

In a statement, Samsung told “GMA” Investigates: “Samsung is moving quickly to offer safe and easy choices to consumers impacted by the recall. Our priority is to minimize any safety risk and address the conditions that lead to the rare instance when the top of the washer unexpectedly separates from the unit.

“We apologize for the inconvenience this is creating to our loyal customers. We have worked closely with the CPSC to offer a consumer friendly recall that is safe, easy and complete with choices suited to the needs of anyone who may own a recalled machine.
Our service teams are now scheduling visits to consumers’ homes to conduct free repairs and help resolve any concerns they may have.