Samsung Galaxy Note 7 Replacement Phones Are Exploding
Samsung recently recalled Galaxy Note 7 devices worldwide after dozens of the phones burst into flames because of a battery flaw.
According to reports now, even replacement phones are also exploding or catching fire.
AT&T announced on Sunday that the company has suspended exchanges of Samsung’s Galaxy Note 7 amid these reports. The company said it will continue to accept customers’ Galaxy Note 7s, but it will not offer the newer version of the phone in exchange. AT&T customers are encouraged to choose another Samsung phone or a phone from a different manufacturer.
Fletcher Cook, vice president for global media relations, said in a statement. “Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.”
Samsung said that it respects AT&T’s decision and is also conducting its own investigation of the reports.
“We recognize that a carrier partner has stopped sales and exchanges of the Galaxy Note 7 in response to reports of heat damage issues, and we respect its decision,” Samsung said in a statement.
Disclaimer: We have no position in AT&T Inc. (NYSE: T) and have not been compensated for this article.