Tech giant Apple released a statement on Thursday announcing that it apologizes for iPhone slowdowns and is offering $29 battery replacements.
According to the founder of software company Primate Labs, John Poole, iPhone 6s models that run iOS version 10.2 and 11.2 and iPhone 7 phones that run iOS 11.2, were more prone to having lower processing speed.
Apple stated, “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making. First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.”
Apple even said it would cut $50 off the out-of-warranty iPhone battery replacement for the next year, making the total $29 for anyone with an iPhone 6 starting late next month.
Apple also wrote in a letter, “We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.
Disclaimer: We have no position in Apple Inc. (NASDAQ: AAPL) and have not been compensated for this article.