According to Consumer Reports, 25% of Microsoft Surface computers will break within two years and that buyers should be weary before buying a Microsoft Surface laptop or tablet.
While Microsoft doesn’t agree with the magazine’s findings, Consumer Reports found in its survey that 25% of the machines present problems within a two year frame. Subsequently the publication has said it would pull its recommendation on the company’s Surface laptops and tablets and cites “poor predicted reliability in comparison to most other brands.” This includes the Surface Pro, the Surface Book, and the Surface Laptop.
Microsoft has said the findings do not “accurately reflect Surface owners’ true experiences.”
“Microsoft Surface Pro is designed and built with performance and reliability in mind,” Microsoft responded.
“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability. While we respect Consumer Reports, we don’t believe these findings accurately reflect Surface owners’ true experiences or captures the performance and reliability improvements made with every Surface generation. We’re proud of the high performance and versatility marks Surface Pro received in Consumer Reports’ laptop lab evaluations.”
Disclaimer: We have no position in Microsoft Corporation (NASDAQ: MSFT) and have not been compensated for this article.