It almost seems like United Airlines doesn’t even care what kind of publicity they get.
The company, which has been under major fire for violently dragging a doctor off of a plane in Chicago, has also had another passenger complain of being bitten by a scorpion on board this month.
Now another headline has made its way all over the internet. Apparently the airline also kicked off a couple that were en route to their destination wedding.
Amber Maxwell and Michael Hohl were flying United to their destination wedding in Costa Rica this Tuesday, and were booted from their plane this past Saturday.
“We thought not a big deal, it’s not like we are trying to jump up into a first-class seat,” Hohl told News13, an ABC affiliate. “We were simply in an economy row a few rows above our economy seat.”
Traveling originally from Salt Lake City, the couple flew into Houston and after a layover at George Bush Intercontinental airport, they then boarded United Flight 1737. The flight was on its way to Liberia, Costa Rica.
According to the couple, when they went to their row to sit down, there was a man stretched out and sleeping in their row.
As the plane was mostly empty, they went up a few rows to find new seating. A flight attendant then asked why they were not in their assigned seats.
The couple tried explaining the situation, and even after the flight crew woke the sleeping man, an air marshal approached them and told them they had to get off the plane. The soon to be husband and wife pair, denied that they had been disorderly.
United Airlines released the following statement: “We’re disappointed anytime a customer has an experience that doesn’t measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating, which they did not purchase, and they would not follow crew instructions to return to their assigned seats. We’ve been in touch with them and have rebooked them on flights tomorrow.”
“I think customer service and the airlines have gone real downhill,” said Hohl. “The way United Airlines handled this was really absurd.”
Disclaimer: We have no position in United Continental Holdings Inc. (NYSE: UAL) and have not been compensated for this article.